Taking Root

How to Let Holiday Shoppers Know about Your Holiday Hours

If your local business is having special holiday hours, make sure you use your digital presence effectively to let holiday shoppers know – especially if you're planning to close your storefront so that your employees can spend the holiday with their families.

Turning Complaints into Great Customer Service on Social Media

It can be discouraging when you find customers leaving negative reviews online or negative comments on your social media, but the way your company handles those instances tells people far more about your business than the negative remarks.